Finding a rental home shouldn’t mean rearranging your work schedule, waiting for a callback, or worrying about rental scams. At RENEW Real Estate Services, we use Rently’s self-showing platform so prospective tenants can tour available homes on their own schedule—securely and conveniently—while we protect both the people looking at our properties and the homes themselves. For owners, the same tools help properties lease faster and give us better information to recommend improvements.
Self-Guided Tours on Your Schedule
Traditional showings often require renters and leasing staff to coordinate around limited office hours. Many renters prefer evening or weekend options, and self-guided tours remove the need to wait for an agent to be available. With Rently, eligible prospects can schedule and complete self-guided tours during available showing hours, which often include evenings and weekends. A large share of prospects schedule and complete a tour the same day they inquire, which keeps momentum high and shortens the path from interest to application.
The process is straightforward: request a tour online, complete the verification and check-in steps, and receive access instructions for your scheduled showing. You can explore the home without waiting for someone to meet you in person. RENEW receives tour notifications and can review showing activity, helping our team follow up with interested prospects and keep the leasing process moving.
How Self-Guided Tours Help Owners Lease Faster
Every day a property sits vacant costs the owner money. Expanding showing availability beyond traditional business hours is one of the most practical ways to shorten time on market. Industry experience with Rently shows consistent results when properties are available for self-guided tours:
- More prospects can view a home the same day they inquire, including after work and on weekends.
- Operators have reported reductions in days on market of several days to more than a week once self-guided tours are in place.
- A significant share of completed tours and leases occur outside normal office hours.
- Leasing teams spend less time driving to and from showings and more time converting interested prospects.
- Automated confirmations, reminders, and no-show follow-ups reduce missed tours and keep interested leads engaged without manual chasing.
For RENEW owners, this means properties are exposed to more qualified traffic without requiring additional staff or evening coverage. Faster feedback from the market also helps us adjust pricing or presentation before a vacancy stretches longer than necessary.
Secure Access: One-Time Codes, Location Checks, and Audit Trails
Access is controlled with time-limited, one-time codes rather than permanent keys or shared combinations. Before a code is released, the prospect must complete identity verification and confirm they are at the property (location check). Once the tour window ends, the code expires and will not work again.
Every entry is logged, creating an audit trail of who accessed the property, when, and for how long. Whether a property uses a traditional lockbox or a smart lock, the system keeps the access controlled and visible to our team. This reduces the risks associated with physical keys being copied, lost, or left behind while still allowing flexible showing hours.
Post-Showing Surveys and Real-Time Property Feedback
After a self-guided tour, Rently automatically prompts the prospect with a short survey. This gives us real-time feedback on what worked well and what didn’t—while the impression is still fresh. Prospects can comment on condition, cleanliness, layout, outdoor spaces, appliances, overall appeal, and whether the asking rent felt reasonable.
We review these responses as they come in. Patterns that appear across multiple tours (for example, repeated notes about landscaping, lighting, a particular room’s condition, or pricing) become actionable insights rather than isolated opinions. This is one of the most practical advantages of the platform: we hear directly from people who have just walked through the home.
How RENEW Uses Tour Feedback to Advise Owners
We use the survey data and tour activity to make informed recommendations to owners. Typical examples include:
- Condition and presentation: Multiple prospects noting worn carpet, outdated lighting, or yard maintenance often leads to a targeted improvement recommendation before the next round of showings.
- Pricing feedback: Consistent comments that the rent feels high relative to condition or competing options help us discuss a pricing adjustment or a short-term concession with the owner.
- Feature highlights: Positive notes on a specific amenity, layout, or neighborhood benefit can be emphasized in listing updates or future marketing.
- Turnaround priorities: Feedback after the first few tours can flag small items (missing blinds, a sticky door, appliance cleanliness) that are quick to correct and improve subsequent showings.
Because the feedback arrives quickly and is tied to actual visits, we can advise owners while there is still time to act—rather than waiting until a property has been on the market for weeks. This keeps vacancy shorter and helps the home show at its best.
Multi-Layer Identity Verification Helps Protect Everyone
Convenience does not mean overlooking security. Rently’s process typically includes a government-issued photo ID, a real-time selfie with liveness checks, and credit or debit card verification, along with phone and location checks. These steps help confirm identity and detect fraudulent submissions before a prospect receives access instructions.
Additional safeguards can include:
- Behavior and device signals that help flag suspicious activity
- Location verification near the property before access is granted
- Ongoing monitoring tools for property managers
Verified prospects receive access instructions for their scheduled tours. No verification system can eliminate every risk, but these measures add important safeguards when prospective renters visit a home without an agent present.
Lead Prioritization and Team Efficiency
Not every inquiry is equal. Rently provides engagement and verification signals that help our team prioritize higher-intent prospects. Automated confirmations, reminders, and follow-ups on missed tours reduce no-shows and free staff time for conversations that actually move applications forward. The combination of flexible showing hours, same-day tour volume, and automated nurturing means we can handle more demand without adding proportional staffing.
No Extra Tour Fee for RENEW Properties
Some self-showing services charge prospective renters a fee for tours or identity verification. RENEW pays for Rently’s premium service so prospective tenants can schedule and complete self-guided tours of our participating properties without an additional RENEW tour fee. Removing that extra charge makes the process more straightforward while retaining the benefits of identity verification and secure access procedures.
AI Leasing Assistance That Keeps Conversations Moving
We also use Rently’s AI leasing assistant, Ria, to help respond to prospective renters outside normal business hours. Using the property information and responses configured for our leasing process, the system can help address routine questions about availability, pet policies, application requirements, and other common rental inquiries. It can also send reminders, follow up with interested prospects, and help them take the next step toward scheduling a tour.
This gives renters another way to get information when our office is closed and helps our leasing team manage inquiries more efficiently. When a question requires individual attention, our team can follow up with the prospect and review the conversation history. AI supports our leasing process; it does not replace the personal assistance our team provides when a renter needs help with a specific situation.
Additional Scam Prevention for Our Listings
Rental scams remain a concern for anyone searching for a home online. Fraudsters sometimes copy legitimate rental listings and repost them on platforms such as Facebook Marketplace or Craigslist, attempting to collect money or personal information from unsuspecting renters.
RENEW pays for Rently’s Fake Listing Monitoring service, powered by Property Shield, to help identify unauthorized copies of our listings on monitored third-party platforms. The service scans for listings that misuse property photos, addresses, or other listing details and helps flag fraudulent duplicates for removal. Although removal timing can vary by platform and circumstance, proactive monitoring gives us another tool for addressing potential listing fraud and protecting both prospective renters and the properties we manage.
How RENEW Uses Rently to Improve the Rental Experience
At RENEW Real Estate Services, we use Rently as part of our leasing process for available rental homes throughout Nashville and surrounding Middle Tennessee communities. Self-guided tours give prospective residents more flexibility, while identity verification, location checks, one-time codes, and entry audit trails add safeguards for property owners and visitors. Post-tour surveys provide real-time insight we use to advise owners on condition, pricing, and presentation. Automated lead follow-up and prioritization help us keep prospective renters informed and focus staff time on higher-intent leads. Fake-listing monitoring helps us respond to potential online impersonation. These tools support our leasing team by making it easier to coordinate showings, respond to routine inquiries, and keep track of prospect activity. Our goal is to make the rental search more convenient without losing sight of security, communication, and the needs of the property owners who entrust their homes to RENEW.
Ready to Tour?
If you’re searching for a rental in Nashville or the surrounding Middle Tennessee communities, look for the self-showing option on our available homes. With flexible tour scheduling (often including evenings and weekends), identity verification, no additional RENEW tour fee, AI-assisted responses to common questions, and proactive listing monitoring, we work to make finding your next home more convenient and secure.
Browse current rental listings at renewtn.com or contact our team if you have questions about a property or the showing process. We look forward to helping you find your next home.
