Maintenance Requests

Log into your tenant portal to submit a maintenance request. Including clear, well-lit photos of the issue allows us to assign the right technician and resolve the problem faster.

You can view the status of any open request anytime by logging back into your tenant portal.

Emergencies

If this is a life-threatening emergency, call 911 immediately.

For urgent property issues that require immediate attention, call 615-800-8490 and press 4 to reach the maintenance call center.

Examples of true emergencies (use the after-hours line):

• Active water leak that cannot be stopped.
• No heat when outdoor temperatures are at or below 32°F.
• No air conditioning when outdoor temperatures are at or above 90°F.
• Sewage backup or major plumbing failure.
• Smell of gas or suspected gas leak.
• Complete loss of power to the unit (after checking your breakers).

Most other issues (slow drains, dripping faucets, appliances that still partially work, minor pest sightings, etc.) should be submitted through the tenant portal.

Response Times

Emergency issues are addressed as quickly as possible, 24/7. Non-emergency requests are typically scheduled within 1–3 business days, depending on the nature of the problem and vendor availability.

Tenant Responsibilities

Tenants are responsible for maintaining the property and preventing damage caused by negligence or misuse. This includes (but is not limited to):

• Plumbing stoppages caused by improper disposal of items.
• Broken windows or doors resulting from carelessness.
• Appliance damage due to misuse or neglect.
• Excessive damage to floors or walls beyond normal wear and tear.
• Pest infestations stemming from lack of cleanliness.

In these situations, charges may apply after review and may include labor, materials, and related vendor costs. Charge determinations are based on the lease terms, vendor findings, and the documented cause of the issue.

To avoid unnecessary charges, please read your lease carefully, report maintenance issues promptly, use the property as intended, and keep the home clean and sanitary.

Normal wear-and-tear items and most system failures under normal use are handled by management at no charge to the tenant.

Access & Keys

If you have not authorized the release of a key to vendors, you must be available to provide access to the property. Some vendors and certain types of repair work require the tenant to be present for the service call.

Final Reminder

Submit routine maintenance requests through the tenant portal and use the emergency maintenance line only for urgent property issues that require immediate attention.

After a request is submitted, you may receive confirmation, scheduling details, or direct contact from the assigned vendor depending on the issue.